As an illustration of our commitment to quality services, we have incorporated a “Quantum Bill of Rights” into our customer relations management model. It is subdivided into two sections and outlined below:
You have the right to an overall plan, to know what can be accomplished, when, and at what cost.
You have the right know the status of your project’s development, via weekly status reports, or upon request.
You have the right to change your mind, to substitute functionality, and to change priorities until your project is complete.
You have the right to be informed of schedule changes in time to make needed modifications to your own planning.
You have the right to be dealt with in an equitable and professional manner, at all times and in all situations.
We have the right to know what is needed, via clear requirements, with clear declarations of priority.
We have the right to say how long each requirement will take and to revise estimates given new developments.
We have the right to accept or reject projects.
We have the right to be paid on time and in full after a project’s completion.
We have the right to be dealt with in an equitable and professional manner, at all times and in all situations.
We pride ourselves on superior customer service; please, let us know what you like and what we can do better.
To learn more about Quantum Identity Group, call us toll-free at 1-800-823-6243, Monday through Friday, 8 AM to 5 PM (CST), or email us. (All information disclosed will remain in the strictest confidence.)
If for any reason you not completely satisfied with the development of your project, simply contact your account manager before the project is finalized and you will not be charged the final payment. It’s that simple. Otherwise, we will continue to work with you until you are completely satisfied with the results. Learn more. Start a project
Providence Financial Center
9203 Highway 6 South, Suite 124-418
Houston, Texas 77083
© 2014 Quantum Identity Group, Inc. All rights reserved.
Quantum Identity Group